![]() Ok then, at this point, we can agree that TechSupport is necessary and it returns value to our company, by keeping the customer happy. Moreover, it is said that more than five times more expensive to gain a new customer than to retain an existing one! And let’s keep in mind that a happy customer tend to pay more, recommend your company and your products and is tolerant to other problems … at least, you get some initial credit with them. It is the way that we at TechSupport respond to these problems (customer angry) that can turn a problem into a business opportunity (customer happy). No matter if they outsource the maintenance and administration of their IT environments or they handle it by themselves, problems will show up. In the corporate market, where systems and infrastructure are becoming more and more complex, customers do expect problems. ![]() Before going deep into the matter, let me first of all introduce myself: I am Rafael Balzategui and I am leading the TechSupport team in Panda for the corporate products.
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